Account
Delete your account
You can request deletion of your account and the personal data attached to it at any time, either from the app or from this page.
Open Agostina, go to Profile, then Settings, then Delete my account. Deletion happens immediately. This page is here for people who no longer have access to the app.
What gets deleted
- Your name, profile photo, bio and username
- Your email address and sign-in credentials
- Your saved delivery addresses and phone numbers
- Your basket, saved items, follows and interactions
Once deleted, you can no longer sign in, and the action cannot be undone.
What we keep, and why
Some information cannot be deleted, because the law requires us to keep it.
- Your past orders, including the delivery address they contain. These are accounting records, and the creators involved must keep the history of their sales.
- For creators, your shop's legal details (business name, address, SIRET, VAT number) if you have made at least one sale. With no sales at all, they are deleted.
Retention period: 10 years, as required by French accounting law. This data is not used for any other purpose.
If you are a creator
If your shop still has orders being shipped or a payout pending, deletion is blocked until everything is settled. Payouts are made up to 14 days after delivery. Your shop is then closed and your pieces removed from sale.
Request deletion
Enter the email address on your account. We will send you a confirmation message to verify it is really you, and the deletion will be carried out within 30 days.
Any questions?
Write to contact@agostina.store.